Clinton J Vec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

To end monthly payment to the website

I want to end monthly payment to the AfroRomance website with immediate effect. I want to stop monthly payment from Barclays Bank here in the UK
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Loss:
$140
Pros:
  • Negative
Cons:
  • Negative
Clinton J Vec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

ยฃ25.99 was taken from my personal account number on the 27th of November 2023 and the 27th October 2023.
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Loss:
$70

Preferred solution: Full refund

User's recommendation: Ask me first if I want subscription service.

Clinton J Vec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Cancel my payment subscription immediately

The sum of ยฃ25.99 was taken out from personal account in November and October. Subscription which I never made. So I don't know where did Afroromance get my bank account details.
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User's recommendation: Please text or email me

Taraji Xsn

Can't get into your site

I tried logging into the site since yesterday but I couldn't .I tried it more than 5 times and is still the same problem. I like to know what actually is the problem and when is going to be sorted out.
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Preferred solution: Access to the site please

Lisa D Vao

CAN'T SIGN ON

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SITE HAS BEEN UNAVAILABLE WITHOUT EXPLANATION SINCE I FIRST TRIED AT 7 AM EASTERN TIME AND IT IS NOW 645 PM EASTERN TIME. KEEP GETTING ERROR FILE NOT FOUND. BOTH ON PHONE AND LAPTOP. NO ONE ANSWERS YOUR CUSTOMER SERVICE PHONE!!!HARD TO GET AHOLD OF CUSTOMER SERFVICE IF YOU NEED THEM
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Cons:
  • Customer service is very hard to get a hold of

Preferred solution: THE SITE FIXED ITS BEEN A MINIMUM OF 12 HOURS SINCE I HAVE BEEN ABLE TO SIGN IN AND I AM A PAID CUSTOMER!! ITS IS A WASTE OF MY MONEY IF I CAN'T USE THE SITE FOR THIS LONG!!!

User's recommendation: HARD TO GET AHOLD OF CUSTOMER SERVICE IF YOU NEED THEM

Ama N Psy

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Verified Reviewer

After I paid why my account is closed or send me...

After I paid why my account is closed or send me money back because you can't took ny money and close my account for what
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Lisa D Vao
map-marker Naperville, Illinois

Won't let me send a message!!!

I tried to send a message and it wouldn't let me send it because it said my email was already registered. WELL OF COURSE IT WAS I HAVE AN ACCOUNT WITH YOU!!! I HAVE A HUGH PROBLEM WITH THE SITE AND NO ONE ANSWERS THE DAMN PHONE!!!
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User's recommendation: STOP ASKING FOR THE EMAIL FIRST// ANSWER THE PHONE!!!

Julia J Qdv

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Verified Reviewer

Need to speak to customer service

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I am getting married and I would like to have all of my information and my picture removed from the site please I am starting a new chapter in my life.
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Pros:
  • User friendly
Cons:
  • Pricing

Preferred solution: Just my picture and my information removed please.

Anonymous
map-marker Deltona, Florida

Customer service

Called several time no answer asked if I can get a refund all I get is email no direct answer had my account less than 24 hours
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Sarah E Hfy
map-marker Philadelphia, Pennsylvania

No longer want to be apart of your psyched please remove me

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I dont wish to be on this site Ive loved out and moved on please Unsubscribe me please All I need at this point is for you to unsubscribe me thats it
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Loss:
$25

Preferred solution: Just to unsubscribe from the website .

User's recommendation: Unsubscribing meat made easy

Tee S Gnf

Fake men

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Site is crawling with fake men. Men are catalog shopping profiles. They are not looking for anything serious. Half the time, men want phone numbers to just text. It is a worst site. Quality of members are worst. Other men from out of countries are seeking green cards.
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1 comment
AfroRomance

Hi I am the Customer Support Manager of AfroRomance and I am sorry to read that your experience on the site has not been a positive one. We do work very hard at trying to keep the scammer/fake profiles off the site and we work around the clock to do so.

We also reply on our members to report anything suspicious to us as well. If there is anything we can do to assist you on the site and provide you with some great tips on a positive experience on the site, then please click on the following link to connect with our Customer Support.

They will be more than willing to assist you. https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager

Ade D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Catfishing

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Updated by user Feb 24, 2021

Complained to Afroromance, unsatisfactory answers regarding unverified female profiles. So I deleted my account.

Original review Feb 24, 2021
As a male when you join Afroromance they will require you to send in some sort of verification photo in order to prove who you are. I have absolutely no problem with this as I wish all online dating platforms required this of their members.
This issue I have is that I have confirmed through my ex bae and also a friend of hers, both females, that they have profiles on Afroromance with pictures that aren't theirs.

And they weren't asked to verify.
This means that men are not only being asked to verify when women aren't (no doubt in order to attract more females to the platform) but we're having to pay for the privilege of messaging too! and for what?

so I can be Catfished? Half of those female profiles might not even be women but guys having a laugh.
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Pros:
  • Good layout
  • User friendly
  • Increased chance of finding someone interested
Cons:
  • Women are not photo verified and could be fake
  • Advanced search could be clearer

Preferred solution: Photo verify ALL users

User's recommendation: Think carefully before you join. Potentially Catfish heaven.

1 comment
AfroRomance

Hi I am the Customer Support Manager of AfroRomance and I am sorry to read that your experience on the site has not been a positive one. We do work very hard at trying to keep the scammer/fake profiles off the site and we work around the clock to do so.

We also reply on our members to report anything suspicious to us as well. If there is anything we can do to assist you on the site and provide you with some great tips on a positive experience on the site, then please click on the following link to connect with our Customer Support.

They will be more than willing to assist you. https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager

James F Auo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BEING RIB OFF

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I meet this lady on your site she stated she had a lot of money; I got hit up for 2500.00 then when I met her she forgot her credit cards. After while I found my money was gone in my debt card and I just had enough to return to Des Moines. This woman has a team ofscamperss who will suck you dry BE careful of Truparis#51

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Loss:
$5000

Preferred solution: Full refund

1 comment
AfroRomance

Hi, I am the Customer Support Manager of AfroRomance and I am sorry to read of your negative experience on the site. The member in question has not been active on that account for over 3 months.

The account had been locked down due to suspicious activity. We do suggest you try and keep the communication on the site for as long as possible before exchanging personal details and meeting to make sure you are comfortable and they are a legit member.

We do work very hard at trying to keep these types off the site but do reply on our members to report anything suspicious. If there is anything else you would like to add or require further information please contact us at the following: https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager

Nicole W Waw

I need to make a complaint

There is a particular individual that I mate on this site who is hiv positive and knowingly had unprotected sex with me and told me days after the fact. This individual is trying to have me to believe that everything is ok and it is ok to be hiv positive undetectable as he claims. This I dont know for a fact is tru I am currently doing some test my first one came back negative. I am terrified. Please I would like to speak to someone in an effort to protect other women. I am very scaredCryCryCryCryCryCry
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Preferred solution: Let the company propose a solution

1 comment
AfroRomance

Hi, I am the Customer Support Manager of AfroRomance and I am very sorry to read your interaction with a member from the site. We would like to investigate this further so if you could please contact our Customer Support at the following link: https://www.afroromance.com/contact Our customer support will require this members nickname so we can look into this for you.

We look forward to speaking to you soon. Kind Regards Cindy AfroRomance Customer Support Manager

Ernest Francis B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account disabled, safest form of UK ID rejected on racist basis, ignoring my messages

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Updated by user Mar 13, 2020

Krisztina was kind, polite and definitely willing to help but her hands seem to be tied, the Company's "security policy" is fundamentally wrong, you cannot apply banking or stock market safety rules at a dating site nor skipping basic privacy of individuals, secondly...

Original review Mar 13, 2020
Let's pray, lolz, lolz, lolz (I had to enter 5 words)
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Loss:
$1
Pros:
  • I have no idea as i was constantly locked out
Cons:
  • Ip based security wrongly set up giving false positives
  • Is a dating site not a stock market
  • Far too many ids required

Preferred solution: Let the company propose a solution

1 comment
AfroRomance

Hi, This is the Customer Support Manager of AfroRomance and I am sorry you had some issues with your account on the site. It is great to read that Krisztina was of assistance to you in this time of need.

I am also aware that your account issues have been resolved and you have access to the site.

It would be great if you could update your review that we were able to assist you and your issues was resolved in your favor. Please do not hesitate to contact use Customer Support at https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager

Anonymous
map-marker Cape Girardeau, Missouri

Company is a rip off,

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fake participants, our those who are no longer subscribers, have a great deal of individuals that are from Africa trying to scam or con. become involved at your own risk for the company is not looking out for you. you want to get ripped off stick around and it will be your turn. I have not encountered anything legitimate about this company other than as a member there will be attempts to rip you off.
View full review

User's recommendation: do not waist you money

1 comment
AfroRomance

Hi I am the Customer Support Manager of AfroRomance and I am sorry to read that your experience on the site has not been a positive one. We do work very hard at trying to keep the scammer/fake profiles off the site and we work around the clock to do so.

We also reply on our members to report anything suspicious to us as well. If there is anything we can do to assist you on the site and provide you with some great tips on a positive experience on the site, then please click on the following link to connect with our Customer Support.

They will be more than willing to assist you. https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager

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