AfroRomance - Terrible Customer Service
I have tried signing up to this site, and at first everything seemed fine. I tried signing in one day and found that I was banned with no explanation, even after paying an amount of money for membership with my credit card.
I contacted the company about it and got no response from them at all. I had to finally call Pay-pal and my bank to get my refund put back on my card. This site was trying to keep the money, even after they decided to ban me. I received the error message stating "Your account has been disabled by the site Administrator.
Please contact customer support." So when I did try contacting them several times to find out what I did wrong, I received an email asking me to follow a set of instructions providing my credit card information etc. I followed the instructions to the "T". And was still banned. Luckily I was able to get my full refund.
I also found out that I was banned in-definitely by them. I tried signing up much later thinking maybe it was a huge error or something...because the issue was never resolved. I tried doing it without the card, and this time I had a different laptop, wondering if the issues had been resolved, and to no avail.
I feel there is something going on with the site. I would not recommend it to anyone.
Reason of review: Poor customer service.
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Hi, I am the Customer Support Manager of AfroRomance and I am sorry to read you have had difficulties in contact our Support. We do pride ourselves on being available 24/7 via email and Live Chat, so it is very disappointing to read you were not able to contact us.
I would very much like to be able to assist you to see where the issue may have been with your account being disabled and what I can do for you. Please click on the following link to contact me via our page: https://www.afroromance.com/contact Kind Regards Cindy AfroRomance Customer Support Manager